Receptionist

Well, you cancelled on Tuesday, and our policy is 'twenty-four hours notice, for all cancellations'.

George

(agitated) Well, I, I couldn't come. I, I had to drive my mother to, to the chiropodist.

Wendy

What's the problem?

George

(harassed) Are you aware that I'm being charged for Tuesday's appointment? I had to take my mother to the chiropodist.

Wendy

Well, I'm sorry, that's our policy.